Customer Service

Shipping & Delivery

Suitability customers will receive express shipping on all online order after checkout and payment has been received. Excludes international deliveries. Standard deliveries within Australia will be processed within 1 day of order completion. You can expect to receive your products within 5-7 working days. Most orders will be sent out via Australia post some may be sent via registered courier. Deliver fee will be calculated and included with your online order.

Privacy & Security
Our privacy policy, which sets out how we will use your information, can be found at Privacy Policy. By using this Website, you consent to our processes, disclaimers and warranties described therein. Further you warrant that all data provided by you is accurate.
Returns & Replacements

Suitability strives to ensure are customers satisfied and  love what you've ordered. If something isn't right, let us know. Email us your queries via the contact us form on this website, us. Or drop by any of our 3 locations.

If the product you received is wrongly described or faulty, you can return merchandise for back to our Suitability shops in Melcourne City, Brandon Park shopping centre or our warehouse located in Dandenong, Victoria within 30 days of purchase for a full refund or an exchange. Please contact us soon as possible via us form or email for instruction and address details.  Please note we are unable to offer returns on ‘sale’ items unless faulty or wrongly described.  Returns will be accepted on any faulty merchandise within the 30 day period. A proof of purchase will be verified by us on all return transactions.

Please note change of mind will not be accepted as a reason for an exchange or refund.


You will be placing your order directly on Shopping Cart. You will need have to register with a valid email, phone number and a correct delivery address. Once you have completed your order payment will be processed via secure payment site PayPal.

Payment, Pricing & Promotions

The prices listed on the Website for products are exclusive of GST.  At checkout or in shopping cart mode you will be able to view the GST component for the items added. The total amount including the shipping is what you will pay at checkout.  From time to time we will be offering promotional and sale products which you will be discounted by entering the promotional coupon number.

Viewing Orders

You will be able to view your current order, past purchases and abandoned order in your personal account. To view orders navigate to My Cart or My Wishlist. To view history login to your account an navigate to My Account.